HackEDU FAQs

This collection contains answers to our most frequently asked questions

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64 articles in this collection
Written by Rachel Yonan, John Campbell, and Roman Oliver
Technical Support

Why is SSO authenticating me as an unexpected user or with the wrong domain?

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Written by Rachel Yonan
Updated over a week ago

Does the HackEDU Platform have a session timeout?

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Written by Rachel Yonan
Updated over a week ago

How do I change the lesson's coding language?

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Written by Rachel Yonan
Updated over a week ago

How can I contact HackEDU Customer Support?

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Written by Rachel Yonan
Updated over a week ago

Where can I find the openAPI key?

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Written by Rachel Yonan
Updated over a week ago

Where does HackEDU store data?

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Written by Rachel Yonan
Updated over a week ago

Why don't I see output during tests?

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Written by John Campbell
Updated over a week ago

I have feedback or a feature request - how do I submit it to HackEDU?

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Written by Rachel Yonan
Updated over a week ago

What are HackEDU's browser requirements?

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Written by Rachel Yonan
Updated over a week ago

Is HackEDU SOC 2 Compliant?

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Written by Rachel Yonan
Updated over a week ago

Does HackEDU support screen readers?

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Written by Rachel Yonan
Updated over a week ago

Why can't I use Go for the XML External Entities (XXE) lesson?

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Written by Rachel Yonan
Updated over a week ago

What are HackEDU's Security Controls?

This article outlines HackEDU's security controls and policies.
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Written by Rachel Yonan
Updated over a week ago

What are HackEDU's safelisting requirements?

This article contains the domains that may need to be added to your company's firewall or antivirus allowlist
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Written by Rachel Yonan
Updated this week

Do you have a product tour or explanation of how to use the live sandbox?

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Written by Rachel Yonan
Updated over a week ago
Administration

Do HackEDU Admins need to have a license?

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Written by Rachel Yonan
Updated over a week ago

Can I print certificates for the API Top Ten?

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Written by Rachel Yonan
Updated over a week ago

What is the difference between a date based training plan and a time based training plan?

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Written by Rachel Yonan
Updated over a week ago

What content do you recommend for SOC2 Compliance?

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Written by Rachel Yonan
Updated over a week ago

If your lesson plan has multiple phases, can you skip ahead and take content not in the current phase?

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Written by Rachel Yonan
Updated over a week ago

Can I customize the new users "Onboarding Email"?

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Written by Rachel Yonan
Updated over a week ago

Do you have a Microsoft Teams integration for reminders?

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Written by Rachel Yonan
Updated over a week ago

Does HackEDU have the ability to integrate with Learning Management Systems (LMS)?

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Written by Rachel Yonan
Updated over a week ago

Can I edit HackEDU training reminder notifications?

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Written by Rachel Yonan
Updated over a week ago

Can I change the order of training phases once I create a training plan?

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Written by Rachel Yonan
Updated over a week ago

Do we support SCIM for SSO?

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Written by Rachel Yonan
Updated over a week ago

How to message HackEDU to New Learners

This article provides you some example email templates you can adapt for internal comms about HackEDU
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Written by Rachel Yonan
Updated over a week ago

I need more licenses, how can I get more?

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Written by Rachel Yonan
Updated over a week ago

Does HackEDU have gamification?

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Written by Rachel Yonan
Updated over a week ago

How much training should I be assigning to Developers?

This article provides general guidelines on creating custom training plans for your team
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Written by Rachel Yonan
Updated over a week ago

Can I hide the all "All Training" tab?

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Written by Rachel Yonan
Updated over a week ago

What does "Coding Test Required" mean?

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Written by Rachel Yonan
Updated over a week ago

Can I create a custom training plan?

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Written by Rachel Yonan
Updated over a week ago

How to Setup an Adaptive Training Plan

This article describes how to create an Adaptive Training Plan for your developers
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Written by Rachel Yonan
Updated this week